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Terms and Conditions

Delivery

When placing your order it is your responsibility to ensure that the delivery address is correct and accurate and that there will be somebody available to take delivery of the goods.  All orders within the UK are delivered using the Royal Mail Track and Trace Service.  Unfortunately we cannot be held responsible for any delays once the goods have left us and are in the possession of either The Royal Mail or courier.

If you do not receive the order within 7 working days of the date on which you placed the order, we shall have no liability to you unless you notify us immediately.  If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for repeat delivery cost.

Delivery Information

All deliveries require a signature upon arrival, so please ensure someone is available at the delivery address during business hours.  If you are not available the courier will leave a card for the parcel to be collected or to arrange redelivery.

UK Standard Delivery:  FREE (Royal Mail Tracked, 3-5 working days)

UK Express Delivery: £9.95 (Royal Mail Next Day delivery, orders must be placed before 2pm)

Europe and International Standard Delivery: £9.95 (Royal Mail International Signed-For, up to 10 working days)

Europe and International Fully Tracked Courier Delivery: £25.00 (TNT Express, 3-7 working days)

Returns Policy

With every product purchased we take time and care to package your jewellery to ensure its safe delivery.  In the unlikely event that the parcel arrives damaged, or if you wish to return it, you must contact us within 7 working days of receiving your parcel by email at customercare@luluc.co.uk.  All items returned must be in excellent condition with the LuluC security tag intact and in original packaging.  If the security tags have been removed we cannot accept a request for return or refund.

Please note for hygiene reasons we are unable to accept returns or refunds of earrings.

With the exception of faulty items or goods damaged in transit, please note we are not responsible for return postage and the costs associated with this.  Once you have contacted us and received the return order number please ensure we receive the package within 30 days.

Returns must be sent to:

LuluC Ltd
The Old Barrel Store
Draymans Lane
Marlow
Buckinghamshire
SL7 2FF
 
Pricing

Payment must be received for the whole order before the order can be accepted.  Once the payment has been received we will confirm your order by sending an email to the email address you submitted when placing your order.

Promotions

Please note only one promotion code is valid at any one time, promotional codes are not valid on sale items.

Privacy Policy

Lulu C Ltd is committed protecting your privacy. The purpose of this statement is to explain how we process customer information and the procedures that we have in place to safeguard your privacy.

When you register on the LuluC website we need to know your name, address and email address.  The collection of this information takes place in a secure environment where your details cannot be accessed by anyone except for the Customer Care team at LuluC Ltd. In order to process an order we also need your credit card number and expiry date plus any security details that the credit card processor may require. The collection of this information also takes place in a secure environment where your details cannot be accessed by anyone except for the payment processing company.  We use WorldPay and NatWest Bank, both of which are well known, highly respected, secure payment companies.

We collect this information to allow us to process your registration, process the orders placed and contact you with information regarding your order.  The relevant information is then used by us to liaise with you on any matters relating to your order, account and provision of the service in general.

If you decide to receive newsletters and further information then we may also provide you with information about special features on our website and other products that maybe of interest to you.

Data Protection.

LuluC Ltd is registered for Data Protection and your data is safeguarded in accordance with the Data Protection Act.

Notification of Changes.

We may revise and update this Policy from time to time.  If we make any changes we will post the updates here.  As we may make changes at any time without notifying you, we suggest that your periodically consult this Privacy Policy.  Please note that our rights to use your Personal Information will be based on the Privacy Policy in effect at the time the information is used.

If you have any comments or questions regarding our Privacy Policy and practices, please email us at info@luluc.co.uk

Accessing your information.

If you wish to access your information please visit “my account” page or email us at info@luluc.co.uk.

Your Consent

By visiting the website owned by LuluC Ltd, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

How to contact us:

LuluC Ltd
The Old Barrel Store
Draymans Lane
Marlow
Buckinghamshire
SL7 2FF
 
Telephone:

+44 07786 960682

Email Usage

If you have made a purchase from our site, we may inform you about new ranges, news and special offers via email.  We will not pass on your email address to third parties.

Our Details

LuluC Ltd is registered in England and Wales under registration number 8505817

Our Registered Address is

The Studio
2 Lynwood Close
Woking
Surrey
GU21 5TJ

You can contact us by email at info@luluc.co.uk

Copyright

All designs, images, photography and material are protected by copyright, trade mark.  Therefore you may not reproduce, modify create derivatives of designs.  NO permission is given  is given by us in respect of the use of brand names, photography, product and collection names poor copyrights and any such use may constitute an infringements of the owners rights.  All products depicted here are protected by design rights owned by LuluC Ltd.

Lulu C Ltd is committed protecting your privacy. The purpose of this statement is to explain how we process customer information and the procedures that we have in place to safeguard your privacy.

When you register on the LuluC website we need to know your name, address and email address.  In order to process an order we also need your credit card number and expiry date plus any security details that the credit card processor may require,  The collection of this information takes place in a secure environment where your details cannot be accessed by anyone except for the Customer Care team at LuluC Ltd.  We use WorldPay and NatWest - both of which are well known, highly respected, secure payment vehicles to process your payments.

We collect this information to allow us to process your registration, process the orders placed and contact you with information regarding your order.  The relevant information is then used by us to liaise with you on any matters relating to your order, account and provision of the service in general.

If you decide to receive newsletters and further information then we may also provide you with information about special features on our website and other products that maybe of interest to you.

Cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. 

We, along with most other major websites, may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit. 

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Our payment services providers, World Pay may also send you cookies.

Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

Data Protection.

LuluC Ltd is registered for Data Protection and your data is safeguarded in accordance with the Data Protection Act.

Notification of Changes.

We may revise and update this Policy from time to time.  If we make any changes we will post the updates here.  As we may make changes at any time without notifying you, we suggest that your periodically consult this Privacy Policy.  Please note that our rights to use your Personal Information will be based on the Privacy Policy in effect at the time the information is used.

If you have any comments or questions regarding our Privacy Policy and practices, please email us at info@luluc.co.uk

Accessing your information.

If you wish to access your information please visit “my account” page or email us at info@luluc.co.uk.

Your Consent

By visiting the website owned by LuluC Ltd, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

How to contact us:

LuluC Ltd
The Old Barrel Store
Draymans Lane
Marlow
Buckinghamshire
SL7 2FF

Telephone: +44 (0)7786 960682

Email Usage

If you have made a purchase from our site, we may inform you about new ranges, news and special offers via email.  We will not pass on your email address to third parties.

Our Details

LuluC Ltd is registered in England and Wales under registration number 8505817

Our Registered Address is

The Studio 
2 Lynwood Close 
Woking 
Surrey 
GU21 5TJ 

You can contact us by email at info@luluc.co.uk

Copyright 

All designs, images, photography and material are protected by copyright, trade mark.  Therefore you may not reproduce, modify create derivatives of designs.  NO permission is given   by us in respect of the use of brand names, photography, product and collection names for copyrights and any such use may constitute an infringements of the owners rights.  All products depicted here are protected by design rights owned by LuluC Ltd.


Lulu C ©