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Delivery

When placing your order it is your responsibility to ensure that the delivery address is correct and accurate and that there will be somebody available to take delivery of the goods.  All orders within the UK are delivered using the Royal Mail Track and Trace Service.  Unfortunately we cannot be held responsible for any delays once the goods have left us and are in the possession of either The Royal Mail or courier.

If you do not receive the order within 7 working days of the date on which you placed the order, we shall have no liability to you unless you notify us immediately.  If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery cost.

Delivery Information

All deliveries require a signature upon arrival, so please ensure someone is available at the delivery address during business hours.  If you are not available the courier will leave a card for the parcel to be collected or to arrange redelivery.

UK Standard Delivery:  FREE (Royal Mail Tracked, 3-5 working days)

UK Express Delivery: £9.95 (Royal Mail Next Day delivery, orders must be placed before 2pm)

Europe and International Standard Delivery: £9.95 (Royal Mail International Signed-For, up to 10 working days)

Europe and International Fully Tracked Courier Delivery: £25.00 (TNT Express, 3-7 working days)

Returns Policy

With every product purchased we take time and care to package your jewellery to ensure its safe delivery.  In the unlikely event that the parcel arrives damaged, or if you wish to return it, you must contact us within 7 working days of receiving your parcel by email at customercare@luluc.co.uk.  All items returned must be in excellent condition with the LuluC security tag intact and in original packaging.  If the security tags have been removed we cannot accept a request for return or refund. 

Please note for hygiene reasons we are unable to accept returns or refunds of earrings.

With the exception of faulty items or goods damaged in transit, please note we are not responsible for return postage and the costs associated with this.  Once you have contacted us and received the return order number please ensure we receive the package within 14 days.

Returns must be sent to:

LuluC Ltd
The Old Barrel Store
Draymans Lane
Marlow
Buckinghamshire
SL7 2FF
 

Lulu C ©